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CUSTOMER SERVICE REP

We’re growing and seeking dynamic individuals to add to our customer service team.

  • Are you seeking a long-term commitment? With a stable company?
  • Are you seeking great benefits?
  • Are you interested in being part of a company that values your skills and experience?
  • Are you seeking a company that values your loyalty?

We are a family-owned plumbing/drain cleaning/sewer repair company looking for a full-time CSR / dispatcher for our office in Troutdale. We are offering an excellent opportunity for an experienced Customer Service Rep. In this role you will be the liaison between our field technicians and our customers, distribute work orders and manage the daily routine of field techs throughout the Portland and Vancouver metro areas. Daily, you must interact with customers, relay all necessary job information to the field techs, and assist in resolving customer service issues.

Please submit resumes and contact information to Kara@apolloservices.com

DUTIES WILL INCLUDE:

  • Answering multiple incoming phone lines;
  • Extensive customer interaction;
  • Schedule service calls via specialized dispatching program;
  • Monitoring email and vendor portals for work orders;
  • Heavy data entry.

REQUIREMENTS:

  • Dispatching experience preferred but not required;
  • Customer service experience a must;
  • Excellent communication skills, both written and verbal;
  • Must type at least 50 WPM, 10 key helpful;
  • Previous office experience;
  • Superior phone & customer service skills;
  • Ability to multi-task & work under stressful conditions;
  • Knowledge of the Portland & Vancouver metro areas is a plus;
  • Works well with others !!!

BENEFITS:

  • PTO / Sick pay
  • 401k matching program
  • Paid Holidays
  • Employer paid health/dental

We are a 247 service company. After a training period, a shift will vary (from 7 am to 6 pm) and will include at least one Saturday a month.

Must be able to pass a background check if offered position.

Our Guarantees

    Honest & Accurate Pricing

    We provide upfront pricing before work gets started. We never have any hidden fees or charges.

    Convenient 24-7 Service

    Apollo’s 24-hour service quickly responds to after-hours plumbing emergencies. Our technicians are on call 24-7.

    Part of The Community

    Apollo employees are your neighbors and part of Oregon’s community. Apollo thanks you for your business.

    Dedicated to Our Core Values

    Apollo is built on our core values of caring, integrity and hard work. Let us show you why we’re the best!

The Apollo Team is Ready to Help!

(503) 239-8801

See Why Your Neighbors Choose Us

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4.8 Stars | 1,000+ Google Reviews
4.8 Stars | 1,000+ Google Reviews
    "

    Apollo jetted the basement drain line in our old 1927 Portland house. The line has been backing up thru the floor drain for a while. The technician cleared out the line with the hydro-jet, and it’s running great now. On-time and professional!

    "

    - Tim T., Google Review

    "

    Apollo Plumbing, Heating and Air Conditioning was on time, professional, and very knowledgeable. He took the time to inspect our rain drain to our dry well and do everything he could to alleviate the issue. I would highly recommend Apollo, they were informative and straight forward. Honesty is obviously a value they uphold for their customers.

    "

    - Forrest W., Google Review

    "

    I can’t begin to tell you how pleased we were with the service we received today from Anthony. He was incredibly personable and friendly. He went above and beyond and made the service call painless. Anthony took care of our clogged train in no time. Apollo and Anthony are the best! We highly recommend them.

    "

    - Jennifer T., Google Review

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