Careers

WHY JOIN OUR TEAM?

We offer competitive pay and benefits, including

• Health / Dental / Vision — 100% premiums paid for employee and family!
• STD / LTD – 100% employer paid
• $10k Life Insurance – 100% employer paid
• 401k matching program
• Paid holidays
• 3 weeks Paid PTO
• Birthday off with pay
• Paid license renewal and CE classes
• We have annual company parties, including summer & Christmas
• Performance pay for various KPIs
• Employee referral bonus program

In addition, we provide all our plumbers with fully-stocked vans (with Milwaukee tools!) that they take home each day. We also provide sharp-looking uniforms to go with our sharp-looking vans!

WHAT ARE YOU WAITING FOR? Come join us and become a part of our team.

Job Type: Full-time
Salary: From $120,000.00 per year

Are you respected as the skilled plumber you are, Or do you feel more like an abused tool that’s easily replaced?

You strive to care for your customers, not because someone told you to, but because it’s who you are.

You are proud of the work you do, and you enjoy making a difference.

What you don’t enjoy is being told you aren’t working hard enough. You hate pushing customers to spend money on work they don’t want or need. And you really hate giving up time with your family.

You’ve invested a lot in becoming a dedicated and conscientious plumber, and we want to invest in you so you can thrive.

Apollo Plumbing, Heating, and Cooling is a 40-year-old company built on the simple idea that people achieve their full potential in a family where they are appreciated, respected, and supported.

We provide an organized and structured environment where you can focus on using your skills to help people while making a lot of money. If this sounds like the kind of place where you’d like to work, we’d love to talk with you. However, we are probably not a good fit if you are looking for a place to do your own thing and make up your own rules.

We want your best effort and are willing to invest in you to encourage you to be even better. You’ll receive great pay, ongoing training, full benefits, a company vehicle and tools, generous time off, and, most importantly, respect. Oh, and really great pay!

ARE YOU A FIT?

This is what our perfect candidate looks like:

• You work hard
• You love working with a team
• You’re tech savvy
• You can diagnose a problem and recommend a solution
• You love to serve others
• You love to challenge yourself
• You want to learn, and even be cross-trained
• You understand the importance of providing a great customer experience

As an equal opportunity employer, candidates will receive consideration without discrimination.

***WE APPRECIATE AND VALUE VETERANS and what they can bring to our team***

We’re looking for tech savvy residential and commercial service plumbers that value a good customer experience. Our plumbers diagnose and determine service needs, quote prices and perform necessary repairs. Plumbers must be able to interact effectively with customers and team members equally. We need plumbers that have experience servicing, troubleshooting, diagnosing, repairing and installing plumbing systems and fixtures. Ideal candidates have experience with basic repairs, understand local plumbing codes, and have the ability to properly diagnose various plumbing problems. Also looking for plumbers that have experience with full-line water service replacements, as well as full-house repipes. We’re looking for team members that put safety as their highest priority.

JOB DUTIES:

• We operate service and installation teams, so your duties will include installing, maintaining and repairing plumbing systems and fixtures.
• Inspect and test plumbing systems for safety, functionality and code compliance.
• Stay in contact with your team to ensure service requests are completed efficiently.

Plumber Journeyman JOB REQUIREMENTS:

• Valid Oregon or Washington Journeyman card
• Good driving record
• Drive to learn more and stay current with plumbing trends
• Clean, neat appearance and well-groomed.
• You must be able to up-sell various products and services
• Must be dependable and honest
• Experience with installation and service
• Must be reliable
• Must be customer-service oriented and motivated
• Requires physical labor on a daily basis, in various weather conditions
• Must be able to work in enclosed spaces and doing a significant amount of crawling and standing
• Must be comfortable talking with customers (homeowners) and professionally educating them on their repair/replacement options
• Must be capable and able of completing invoices digitally in a timely and accurate manner
• Maintain the equipment and inventory in your truck for maximum efficiency
• Must be able to interact with customers and co-workers on a professional level
• Must be able to track and keep informed of a clients changing needs and requests
• Ability to work independently
• Must be able to pass a drug test
• Exhibit professional conduct at all times, whether at a job site or while driving company vehicles.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

License/Certification:

• Journeyman Plumber license (Required)
• Driver’s License (Required)

Work Location: In person

WHY JOIN OUR TEAM?

We offer competitive pay and benefits, including

• Health / Dental / Vision — 100% premiums paid for employee and family!
• STD / LTD – 100% employer paid
• $10k Life Insurance – 100% employer paid
• 401k matching program
• Paid holidays
• 3 weeks Paid PTO
• Birthday off with pay
• Paid license renewal and CE classes
• We have annual company parties, including summer & Christmas
• Performance pay for various KPIs
• Employee referral bonus program

In addition, we provide all our plumbers with fully-stocked vans (with Milwaukee tools!) that they take home each day. We also provide sharp-looking uniforms to go with our sharp-looking vans!

WHAT ARE YOU WAITING FOR? Come join us and become a part of our team.

Job Type: Full-time
Salary: From $120,000.00 per year

Are you respected as the skilled plumber you are, Or do you feel more like an abused tool that’s easily replaced?

You strive to care for your customers, not because someone told you to, but because it’s who you are.

You are proud of the work you do, and you enjoy making a difference.

What you don’t enjoy is being told you aren’t working hard enough. You hate pushing customers to spend money on work they don’t want or need. And you really hate giving up time with your family.

You’ve invested a lot in becoming a dedicated and conscientious plumber, and we want to invest in you so you can thrive.

Apollo Plumbing, Heating, and Cooling is a 40-year-old company built on the simple idea that people achieve their full potential in a family where they are appreciated, respected, and supported.

We provide an organized and structured environment where you can focus on using your skills to help people while making a lot of money. If this sounds like the kind of place where you’d like to work, we’d love to talk with you. However, we are probably not a good fit if you are looking for a place to do your own thing and make up your own rules.

We want your best effort and are willing to invest in you to encourage you to be even better. You’ll receive great pay, ongoing training, full benefits, a company vehicle and tools, generous time off, and, most importantly, respect. Oh, and really great pay!

ARE YOU A FIT?

This is what our perfect candidate looks like:

• You work hard
• You love working with a team
• You’re tech savvy
• You can diagnose a problem and recommend a solution
• You love to serve others
• You love to challenge yourself
• You want to learn, and even be cross-trained
• You understand the importance of providing a great customer experience

As an equal opportunity employer, candidates will receive consideration without discrimination.

***WE APPRECIATE AND VALUE VETERANS and what they can bring to our team***

We’re looking for tech savvy plumbers that value a good customer experience. Currently seeking experienced Install plumbers to join our plumbing department.

JOB DUTIES:

• Work with the install coordinator and Channel Manager to complete install projects.
• Stay in contact with your team to ensure service requests are completed efficiently.

Plumber Journeyman JOB REQUIREMENTS:

• Valid Oregon Journeyman card
• Good driving record
• Drive to learn more and stay current with plumbing trends
• Clean, neat appearance and well-groomed.
• You must be able to up-sell various products and services.
• Must be dependable and honest
• Experience with installation
• Must be reliable
• Must be customer-service oriented and motivated
• Requires physical labor on a daily basis, in various weather conditions
• Must be able to work in enclosed spaces and doing a significant amount of crawling and standing
• Must be comfortable talking with customers (homeowners) and professionally educating them on their repair/replacement options
• Must be capable and able of completing invoices digitally in a timely and accurate manner
• Maintain the equipment and inventory in your truck for maximum efficiency
• Must be able to interact with customers and co-workers on a professional level
• Must be able to track and keep informed of a clients changing needs and requests
• Ability to work independently
• Must be able to pass a drug test
• Exhibit professional conduct at all times, whether at a job site or while driving company vehicles.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

License/Certification:

• Journeyman Plumber license (Required)
• Driver’s License (Required)

Salary: $150,000.00 – $200,000.00 per year
Job Type: Full-time

Apollo Plumbing Heating & Air Conditioning is a full service plumbing, drain cleaning, sewer repair and HVAC company that has been serving the Portland and Vancouver metro areas for more than 35 years. We’re family owned and operated, and we’d like you to join the Apollo family!

As a Project Manager / Sales, you can have it all! Be a leader and make it home for life’s moments that matter. You’ll manage 2+ teams and build a culture that is supportive and solution-driven. Tapping your leadership and management skills, you’ll keep your teams on track while helping strengthen customer relationships and contributing ideas that make a meaningful impact on the business. It’s a dynamic role where you’ll find the challenge of managing a successful team rewarding, while at a company that supports your success in your career and life.

YOUR ROLE AT APOLLO PLUMBING:

• Sales-driven closer that will work with both new and existing customers
• Dependable, self-starter
• Meet with current and potential customers in their homes, to evaluate their needs and present their options
• Committed to earning repeat and referral business through providing excellent customer service
• Meet and exceed sales performance goals by providing customers with solutions, and creating happy customers!

DUTIES AND RESPONSIBILITIES:

• Provide estimates for repair or replacement of existing equipment or systems, including providing multiple options.
• Provide over-the-top customer service which includes working with our customers from the estimate phase to project completion.
• Create a positive working relationship with inspectors in multiple jurisdictions.
• Work with customers to answer questions regarding estimates in a timely manner and log the follow up in CRM software (ServiceTitan).
• Follow through on our customer commitments by managing team schedules for on-time service and responding expeditiously and compassionately to customer complaints.
• Organize and oversee the work and schedule of your teams.
• Achieve an overall attitude of being “On Time” with your teams.
• Assist management in hiring and training team members.
• Build and retain a team of Best in Class talent by managing and training on Apollo Plumbing Heating & Air Conditioning processes and procedures.
• Maintain a client-focused service culture.
• Goal-setting for the team and ensuring goals are reached.
• Ensure work environments are adequate and safe.
• Assess and evaluate team and individual performance.
• Maintain a yearly completed sales of $1,200,000 or more
• Responsible for resolving all problems pertaining to their projects quickly and professionally.
• Oversee day-to-day customer facing operations for your teams.
• Fill knowledge gaps through additional training and professional development programs.
• Provide recommendations and design policies and procedures that will reduce costs and improve the efficiency of services.
• Improve customer service and satisfaction through policy and procedural changes and updates.
• Provide support and guidance to your teams to ensure timely and quality job work and completion.
• Project a positive image of the organization to employees, customers, industry, and community.
• Understand, follow and lead others to comply with company policies and regulations.
• Address customer and client inquires, resolve issues and obtain customer and client feedback proactively on jobs and contracts.
• Encourage teamwork and create a productive team environment.
• Work with upper management and Human Resources to implement progressive disciplinary actions.
• Ensure that teams are properly trained to meet service objectives.
• Assist HR in investigating all areas of reported harassment, safety concerns or any employee/customer complaints.
• Assist in conducting department meetings in an efficient and productive manner.
• Assist in conducting performance evaluations that are timely and constructive.
• Ensure the uniform dress code and appearance standards have been followed to project a positive and professional image to clients.
• Assist in managing employee discipline and termination as needed in accordance with company policy.
• Ensure the management, maintenance, and security of Company assets including parts, inventory, vehicles, and machines at locations.
• At times, work hands-on in the field to assist and train your team.
• Train your team to keep safety top of mind so we can stay injury free and compliant with government regulations and company safety policies.
• Support growth and development within your team through mentorship, training, and exposure to other services and business functions.

QUALIFICATIONS:

Our ideal candidate is someone that has experience in sales, in a residential in-home environment. We are looking for someone that likes to interact with customers and solve their problems. The perfect candidate will also have experience managing their projects, providing great customer service from the first call all the way to the end of the project. We are looking for someone that is highly energetic and enthusiastic about providing excellent customer satisfaction.

• Experience managing a team of 4-10
• Minimum five (5) years’ experience in a field or operation position or related field with extensive and diversified background.
• Current state driver’s license and a clean driving record.
• Knowledge of geographical service area or map reading skills.
• Ability to understand technical procedures, equipment, and products.
• Strong communication and interpersonal skills that put people at ease and elicit action.
• Possess strong and effective leadership skills.
• Ability to keep clear and decisive records with excellent time management.
• Possess an acute understanding of project management.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision making, and problem-solving skills.
• Excellent customer service is always demonstrated.
• Ability to multitask in a fast-paced field environment.
• Ability to work independently with little to no supervision.
• Ability to read, write, speak and understand English fluently.
• Ability to follow written and verbal instructions.
• Ability to work effectively in a team setting.
• Ability to maintain a clean, professional appearance always.
• Computer literate, able to learn and teach use of company Point of Sale software

BENEFITS:

• Health / Dental / Vision
• STD / LTD
• Life Insurance
• 401k matching program
• Paid holidays
• Paid SICK days / PTO
• Birthday off with pay
• Company vehicle to take home daily

Experience:

• Project management: 1 year (Preferred)
• Sales:1 year (Preferred)
• Plumbing: 5 years (Preferred)

License/Certification:

• Driver’s License (Required)

Compensation package:

• Commission pay

Schedule: Monday to Friday

Ability to commute/relocate: Portland, OR: Reliably commute or planning to relocate before starting work (Required)

Work Location: On the road

We’re looking for excavation crew leads to join our team!

Who are we? We are a local, family owned and operated plumbing / drain cleaning / HVAC and sewer repair company that has been serving the Portland and Vancouver metro areas for over 40 years.
We are seeking crew leads for our excavation dept. In addition to traditional plumbing repairs, our underground department also handles main line repairs.

ARE YOU A FIT?

• We are seeking individuals with experience running excavation crews.
• We are seeking individuals with experience operating excavation equipment such as a backhoe, drilling/boring machine and a bursting machine.
• We are seeking leaders that aren’t afraid to pick up a shovel and work alongside their crew members.
• We are seeking customer service rockstars!

WHAT ARE YOU LOOKING FOR?

• Are you looking for steady work (40 hours each week)?
• Are you looking for a place to put your experience and skills to work?
• Are you looking for a company that offers a great benefit package?
• Are you looking for a job that still allows you to enjoy family time, or maybe time for your hobbies?
• Competitive pay and great benefits including employee referral bonus program!

Must be able to pass a background check and have a good driving record.

Job Type: Full-time
Salary: $28.00 – $36.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee Discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Heavy equipment operation: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location:

• In person

Job details

Salary: $18.00 – $25.00 per hour
Job Type: Full-time

Qualifications

• High school diploma or equivalent.
• Valid driver’s license, good driving record, and must provide own transportation to shop or jobsite each day. Having your own vehicle is ESSENTIAL.
• Must be able to lift and carry up to 80 lbs, push and pull up to 80 lbs, and stand or walk for up to 8 hours each day.
• Must be able to dig / excavate for up to 6 hrs in a day.
• Must be able to pass a pre-employment background test and UA.
• PRIOR EXCAVATION EXPERIENCE is a plus!

Benefits

Competitive pay
Highly competitive benefits package
Full-time, year round work available
401k company match to help you prepare for retirement
PTO / Sick pay
Paid day off on your birthday!!!
100% Medical insurance premiums paid by employer
100% STD, LTD and $10k life insurance paid by employer
Voluntary benefits including Dental, Vision, AFLAC
Health Savings account

Job Description

To carry and load excavation materials for excavators working on projects. Assist with various labor related tasks including, but not limited to, excavation, hand-digging with a shovel and project clean up. The ideal candidate for this position will have experience operating various excavation equipment, such as a backhoe, drilling/boring machine and a bursting machine.

Essential functions:

• Check daily assignments and coordinate with assigned crew foreman.
• Assist technicians with excavation needs, including digging of holes and trenches.
• Clean up job sites.
• May assist technicians with the loading and unloading of equipment and materials.
• May assist technicians with lifting heavy materials, such as large sticks of pipe or bags of concrete.

Additional responsibilities:

Those with previous training and experience may operate various excavation equipment, including miniexcavators, backhoes, drilling/boring machines, bursting machines, jackhammers, and concrete saws. Those with a valid driver’s license and good driving record may, on occasion, drive various company vehicles, including service vans or dump trucks.

Salary: $27 – $38 an hour
Job Type: Full-time

Qualifications

• US work authorization (Required)
• HVAC: 1 year (Preferred)
• EPA Certification (Preferred)

Benefits

401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Vision insurance

Full Job Description

Apollo Plumbing Heating & Air Conditioning has been serving the Portland and Vancouver metro areas for over 35 years. We have an A+ rating with the BBB, and a 4.8 rating on Google reviews. Last year we added our HVAC department. With our established client base, we’ve had no problems filling our schedule! This is where you come in – we need more rockstar technicians and installers that can provide over-the-top customer service.

Currently we are looking specifically for Journeyman with at least 1 year experience in the field.

Why join our team?

• Family owned and operated means we value “family first” and want to provide the means for you to enjoy family-time.
• We want to help you achieve your dreams and goals!
• We’ve worked hard at building a culture that makes team members want to stay.
• Our employee recruiting is at an all-time high, which speaks to our culture.

Job Description:

• Work with coordinator to ensure correct material and equipment is ready for the daily schedule.
• Engage in client discussions professionally and politely; works with their team leaders to address issues if beyond knowledge base.
• Follow all safety and training per company policy and procedure
• Ensure that company vehicle is maintained and in operating order
• Participate and attend all required employee meetings and trainings

Essential skills:

• Confident and professional communication skills via phone and face to face interaction with homeowners and team members.
• Experience with and able to navigate mobile devices (Apple products) with the ability to learn new software.
• Attention to detail when debriefing coordinator or homeowner about your findings in the field.
• Service oriented and ability to interact with all customer service scenarios (positive and negative). Ability to empathize and work through challenging problem-solving situations.

Physical Requirements:

• Must be able to lift 50 lbs.
• Must be able to be on your feet / knees for extended periods of time.
• Must be able to work in crawl spaces and attics for periods of time.
• Comfortable working outdoor in the elements

Qualifications:

• HVAC Journeyman license
• Valid driver’s license with clean (insurable) driving record
• Ability to work in the US
• Ideally, 3-4 years of HVAC experience which means you’re proficient in installing HVAC equipment
• General knowledge in all HVAC low voltage systems
• EPA Universal Certification a plus!
• Excellent verbal skills
• Professional phone skills
• Strong interpersonal skills
• Energetic personality
• Well organized
• Ability to work within a team environment

Schedule:

• Monday to Friday

Experience:

• HVAC: 1 year (Preferred)

License/Certification:

• EPA Certification (Preferred)
• Driver’s license (Required)

Work Location: On the road

Salary: $25 – $37 an hour
Job Type: Full-time

Qualifications

• Driver’s License (Required)
• US work authorization (Required)

Benefits
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee discount
Health insurance
Vision insurance

Full Job Description

Apollo Plumbing Heating & Air Conditioning is hiring full-time HVAC Service Technicians to add to our growing team! 2021 was a big year for us! We’ve grown company-wide but the most exciting growth has been the addition of our HVAC department. Because we are an established company in the area, the calls are flooding in so we need more technicians to help us get those customers serviced. Come join our team and help us grow a stellar department full of customer-oriented rockstars!

Who are we?

Apollo Plumbing Heating & Air Conditioning has been serving the Portland and Vancouver metro areas for 37 years. We are family owned and operated, and we’d like you to join our family! Family owned and operated means we value “family first” and want to provide the means for you to enjoy family-time. We want to help you achieve your dreams and goals!

Are you a fit?

This is what our perfect candidate looks like:

• You work hard
• You love working with a team
• You’re tech savvy
• You can diagnose a problem and recommend a solution
• You love to serve others
• You love to challenge yourself
• You want to learn, and even be cross-trained
• You understand the importance of providing a great customer experience

Skills Needed:

• Maintaining and repairing ventilation and a/c systems and equipment
• Identifying maintenance risks on equipment
• Diagnosing electrical and mechanical faults for HVAC systems
• Cleaning, adjusting and repairing systems, and performing warranty services.

Additional Requirements:

• EPA Certification preferred

As an equal opportunity employer, candidates will receive consideration without discrimination.

***WE APPRECIATE AND VALUE VETERANS and what they can bring to our team***

We offer competitive pay and a great benefit package:

• Health / Dental / Vision
• STD / LTD
• Life Insurance
• 401k matching program
• Paid holidays
• Paid SICK days / PTO
• Birthday off with pay
• Fully stocked van to take home
• Dispatched from your home each workday

In addition, we provide our technicians with fully-stocked vans that they take home each day. We also provide sharp-looking uniforms to go with our sharp-looking vans!

WHAT ARE YOU WAITING FOR? Come join us and help us grow our team.

Job offer is contingent on a background check and a good driving record.

Experience:

• HVAC: 2 years (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: On the road

Salary: $80,000.00 – $150,000.00 per year
Job Type: Full-timeApollo Plumbing Heating & Air Conditioning is a full service plumbing, drain cleaning, sewer repair and HVAC company that has been serving the Portland and Vancouver metro areas for more than 35 years. We’re family owned and operated, and we’d like you to join the Apollo family!As a Project Manager / Sales, you can have it all! Be a leader and make it home for life’s moments that matter. You’ll manage 2+ teams and build a culture that is supportive and solution-driven. Tapping your leadership and management skills, you’ll keep your teams on track while helping strengthen customer relationships and contributing ideas that make a meaningful impact on the business. It’s a dynamic role where you’ll find the challenge of managing a successful team rewarding, while at a company that supports your success in your career and life.

YOUR ROLE AT APOLLO PLUMBING:

• Sales-driven closer that will work with both new and existing customers
• Dependable, self-starter
• Meet with current and potential customers in their homes, to evaluate their needs and present their options
• Committed to earning repeat and referral business through providing excellent customer service
• Meet and exceed sales performance goals by providing customers with solutions, and creating happy customers!

DUTIES AND RESPONSIBILITIES:

• Provide estimates for repair or replacement of existing equipment or systems, including providing multiple options.
• Provide over-the-top customer service which includes working with our customers from the estimate phase to project completion.
• Create a positive working relationship with inspectors in multiple jurisdictions.
• Work with customers to answer questions regarding estimates in a timely manner and log the follow up in CRM software (ServiceTitan).
• Follow through on our customer commitments by managing team schedules for on-time service and responding expeditiously and compassionately to customer complaints.
• Organize and oversee the work and schedule of your teams.
• Achieve an overall attitude of being “On Time” with your teams.
• Assist management in hiring and training team members.
• Build and retain a team of Best in Class talent by managing and training on Apollo Plumbing Heating & Air Conditioning processes and procedures.
• Maintain a client-focused service culture.
• Goal-setting for the team and ensuring goals are reached.
• Ensure work environments are adequate and safe.
• Assess and evaluate team and individual performance.
• Maintain a yearly completed sales of $1,200,000 or more
• Responsible for resolving all problems pertaining to their projects quickly and professionally.
• Oversee day-to-day customer facing operations for your teams.
• Fill knowledge gaps through additional training and professional development programs.
• Provide recommendations and design policies and procedures that will reduce costs and improve the efficiency of services.
• Improve customer service and satisfaction through policy and procedural changes and updates.
• Provide support and guidance to your teams to ensure timely and quality job work and completion.
• Project a positive image of the organization to employees, customers, industry, and community.
• Understand, follow and lead others to comply with company policies and regulations.
• Address customer and client inquires, resolve issues and obtain customer and client feedback proactively on jobs and contracts.
• Encourage teamwork and create a productive team environment.
• Work with upper management and Human Resources to implement progressive disciplinary actions.
• Ensure that teams are properly trained to meet service objectives.
• Assist HR in investigating all areas of reported harassment, safety concerns or any employee/customer complaints.
• Assist in conducting department meetings in an efficient and productive manner.
• Assist in conducting performance evaluations that are timely and constructive.
• Ensure the uniform dress code and appearance standards have been followed to project a positive and professional image to clients.
• Assist in managing employee discipline and termination as needed in accordance with company policy.
• Ensure the management, maintenance, and security of Company assets including parts, inventory, vehicles, and machines at locations.
• At times, work hands-on in the field to assist and train your team.
• Train your team to keep safety top of mind so we can stay injury free and compliant with government regulations and company safety policies.
• Support growth and development within your team through mentorship, training, and exposure to other services and business functions.

QUALIFICATIONS:

Our ideal candidate is someone that has experience in sales, in a residential in-home environment. We are looking for someone that likes to interact with customers and solve their problems. The perfect candidate will also have experience managing their projects, providing great customer service from the first call all the way to the end of the project. We are looking for someone that is highly energetic and enthusiastic about providing excellent customer satisfaction.

• Experience managing a team of 4-10
• Minimum five (5) years’ experience in a field or operation position or related field with extensive and diversified background.
• Current state driver’s license and a clean driving record.
• Knowledge of geographical service area or map reading skills.
• Ability to understand technical procedures, equipment, and products.
• Strong communication and interpersonal skills that put people at ease and elicit action.
• Possess strong and effective leadership skills.
• Ability to keep clear and decisive records with excellent time management.
• Possess an acute understanding of project management.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision making, and problem-solving skills.
• Excellent customer service is always demonstrated.
• Ability to multitask in a fast-paced field environment.
• Ability to work independently with little to no supervision.
• Ability to read, write, speak and understand English fluently.
• Ability to follow written and verbal instructions.
• Ability to work effectively in a team setting.
• Ability to maintain a clean, professional appearance always.
• Computer literate, able to learn and teach use of company Point of Sale software

BENEFITS:

• Health / Dental / Vision
• STD / LTD
• Life Insurance
• 401k matching program
• Paid holidays
• Paid SICK days / PTO
• Birthday off with pay
• Employee referral bonus program

Experience:

• Project management: 1 year (Preferred)
• Sales: 1 year (Preferred)
• HVAC: 3 years (Required)

License/Certification:

• Driver’s License (Required)

Schedule: Monday to Friday
Ability to commute/relocate: Troutdale, OR: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person

Salary: $18.00 – $20.00 an hour
Job Type: Full-time

Location: Troutdale, OR

Qualifications

• Office experience: 1 year (Required)
• Customer service: 1 year (Required)
• Call center: 1 year (Required)
• US work authorization (Required)

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Full Job Description

Family-owned plumbing/drain cleaning/HVAC/sewer repair company is looking for a full-time Customer Service Rep (CSR) for our Troutdale call center. This is a great opportunity for an experienced CSR with excellent customer service skills. In this role, your primary responsibility will be to schedule home services while providing exceptional customer service. Daily, you must interact with customers, relay all necessary job information to the field techs, and assist in resolving customer service issues.

DUTIES WILL INCLUDE:

• Answering multiple incoming phone lines
• Extensive customer interaction
• Schedule service calls via specialized dispatching program
• Monitoring email and vendor portals for work orders
• Heavy data entry

REQUIREMENTS:

• Call center experience preferred but not required
• Customer service experience a must
• Excellent communication skills, both written and verbal
• Must type at least 50 WPM 10 key helpful
• Previous office experience
• Superior phone & customer service skills
• Ability to multi-task & work under stressful conditions
• Knowledge of the Portland & Vancouver metro areas is a plus
• Works well with others!!!

BENEFITS:

• PTO / Sick pay
• 401k matching program
• Paid Holidays
• Employer paid health / dental
• Paid day off on your birthday!!!

We are a 24/7 service company. After a training period, shift will vary (from 7am to 5pm)

QUALIFIED applicants only need apply.

Schedule:

• 8 hour shift
• Monday To Friday
• Weekend availability

Ability to commute/relocate:
Troutdale, OR: Reliably commute or planning to relocate before starting work (Required)

About us
Apollo Plumbing, Heating & Air conditioning is family-owned and operated since 1984. We’re currently serving the greater Portland and Vancouver metro areas. Are you highly motivated and enjoy being rewarded for your efforts? Do you have determination and a persuasive personality? If so, then this is the role for you! We’re looking for dynamic individuals to place outbound sales calls.

Who are we?

Apollo Plumbing, Heating & Air Conditioning is family-owned and operated, and we provide full service HVAC, plumbing, drain cleaning and sewer repair/install services. We’ve served the Portland and Vancouver metro areas for more than 35 years!

Job Duties and Responsibilities:

• Generate sales through outbound warm lead calling over the telephone using a variety of techniques
• Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills
• Updates and maintains prospect database and opportunity funnel on a daily basis, assuring management of prospect database and assures customers’ orders are fulfilled
• Manage multiple activities simultaneously including interacting with customers while using multiple software applications for research and documentation
• Meet monthly performance targets and required daily KPIs
• Work with marketing department to develop

Qualifications:

• Must have proficient PC, decision making and organizational skills
• Strong interpersonal and persuasive skills in order to communicate effectively with customers
• Previous outbound call experience is preferred
• Must be a self-starter who can work well independently and in a team environment
• Strong customer service skills
• Excellent communication and presentation skills
• Strong phone, email, texting, and follow up skills required
• Ability to effectively prioritize tasks and manage independently without oversight

Pay and benefits:

Job Type: Full-time / Part time
Salary: Full time 50k to 65k per year

• Pay will be hourly plus KPI-based spiffs and commissions on sales

Benefits full time employee

• Medical insurance
• 401k with matching program
• $10,000 life insurance – 100% paid by employer
• Paid holidays (Full time employees)
• Paid day off on your birthday!
• PTO / Sick pay (Full time employees)
• Health, Vision, and Dental insurance
• Disability insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus Pay
• Commission Pay

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: Troutdale, OR office

Apollo Plumbing Heating & Air Conditioning is a family owned and operated plumbing / drain cleaning / HVAC / sewer repair company that has been servicing the Portland metro area for over 40 years. We are growing and need to add another full-time A/R clerk to our team.

If you’re looking for:

• A family-oriented company
• That’s locally owned and operated
• A place to put your skills and experience to work
• Great benefits
• Long-term commitment
• A stable small business

You’ve found it!

ESSENTIAL FUNCTIONS:

• Reviews status of accounts daily and initiates collection action by contacting each account according to due date. Records promises on account and schedules follow-up.
• Assists the Accounting Manager in interpreting and resolving accounts receivable problems with clients.
• Assists the Accounting Manager, and other appropriate staff, on research of customer discrepancies, discusses any deviation from client payment plans, obtains appropriate approvals to have open credits applied, and, in general, keeps the accounts receivable system as clean and current as possible.
• Prepares correspondence on delinquent accounts requiring special handling.
• Initiates appropriate follow-up action on mail returned as undeliverable.
• Researches disputed delinquent account balances. Corrects any errors, including misapplied payments, deposit errors, and overpayments.
• Duplicates, files, and retrieves accounts receivable material as needed.
• Assists with printing and mailing of monthly statements to customers.
• Processes credit applications and requests additional information when required.
• Places accounts on COD status when warranted by established guidelines.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent keyboarding skills.
• Excellent oral communication skills.
• Working knowledge of the Fair Debt Collection Act and state and federal laws concerning collection activities.
• Basic verbal and communication skills.

QUALIFICATIONS:

• High school diploma or equivalent.
• One or two years of related experience in accounting department, preferably as an accounts receivable or collections clerk.
• Ability to work cooperatively as a member of the accounting department team.
• Well organized and able to carry out assignments with moderate supervision.
• Firm but courteous telephone manner when dealing with delinquent accounts.

BENEFITS INCLUDE:

• PTO / Sick pay
• 401k matching program
• Paid Holidays
• Employer paid health, LTD & $10k life insurance
• Voluntary coverage options, including dental, vision, AFLAC, Colonial Life
• Birthday off with pay

Job Type:

• Full-time

Salary:

• $20.00 – $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Physical setting:

• Call center
• Office

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• How many years of Collections experience do you have?

Education:

• High school or equivalent (Preferred)

Experience:

• Accounts Receivable: 1 year (Required)

Work Location:

• In person